1. Information We Collect

At VetSorcery, we collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes:

• Account Information: Your name, email address, practice name, and password
• Practice Data: Patient records, appointment information, and medical notes (encrypted)
• Payment Information: Billing details processed securely through encrypted payment processors
• Usage Data: How you interact with our platform to improve our services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our veterinary practice management services
• Process payments and manage your subscription
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Comply with legal and regulatory requirements (HIPAA, state veterinary regulations)

3. Data Security & HIPAA Compliance

We take data security seriously. All patient and practice data is encrypted both in transit and at rest using industry-standard AES-256 encryption. We maintain HIPAA-compliant security measures and have signed Business Associate Agreements available for veterinary practices. Our security measures include:

• End-to-end encryption for all sensitive data
• Regular security audits and penetration testing
• Multi-factor authentication for all accounts
• SOC 2 Type II compliant infrastructure
• Regular automated backups with 99.9% uptime guarantee

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With trusted partners who help us operate our platform (all under strict data protection agreements)
• Legal compliance: When required by law, court order, or to protect rights and safety
• Business transfers: In case of merger or acquisition (with notice to you)

5. Your Rights & Data Control

You have the right to:

• Access: Request a copy of all personal data we hold about you
• Correct: Update or correct any inaccurate personal information
• Delete: Request deletion of your personal data (subject to legal retention requirements)
• Export: Download your practice data in standard formats
• Restrict: Limit how we process your personal information

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Medical records are retained according to state veterinary regulations (typically 3-7 years). After account closure, personal data is securely deleted within 90 days, except where longer retention is required by law.

7. International Data Transfers

VetSorcery is based in the United States. If you are accessing our services from outside the US, your information may be transferred to and processed in the US where data protection laws may differ from your jurisdiction.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of VetSorcery after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: